SatuinChat vs Cekat AI: WhatsApp AI Pricing, CRM, and Features

Customer messages are piling up, and your team keeps answering the same questions. SatuinChat and Cekat AI can help with automated replies. To choose between them, start with where your customers contact you, how each service charges, and the features your team needs.

SatuinChat charges Rp150 per AI reply. You can also activate CRM for a one-time payment of Rp50,000 per workspace. Cekat AI offers packages with allowances for active customers, AI credits, and team accounts. It already supports multiple channels.

SatuinChat and Cekat AI at a glance

Cekat features vary by package. See Cekat AI features and package details.

Picture a morning with your support team

A customer asks about pricing on WhatsApp. In SatuinChat, you prepare product information for the AI, monitor the conversation in the inbox, and take over if they need more explanation.

Now imagine questions also arriving through Instagram and email. Bringing those channels together becomes a separate need. That is where Cekat's broader coverage matters. Your choice depends on where the team works every day, rather than the number of features in a table.

AI costs follow the number of replies

Some weeks are busy; others are quieter. With SatuinChat, you add funds to your balance and pay Rp150 for each AI reply. Your reply costs follow your usage.

For example, 500 AI text replies cost Rp75,000. If you use 200 replies next time, that costs Rp30,000. These examples cover text replies only. Image processing, extra customer service accounts, and other services are charged separately.

Cekat's Chat Pro package includes 3,000 monthly active customers, 15,000 AI credits, and 5 team accounts. Pricing is available through sales and excludes VAT. An AI credit may not equal one reply, so ask for an estimate based on your message volume and team size. See Cekat packages.

Keep track of prospects with a one-time CRM payment

A customer may ask for a quote today but only be ready to buy next week. If everything stays in the chat history, the follow-up can slip through. CRM helps you record prospects and their next steps.

In SatuinChat, you can activate CRM for Rp50,000 once per workspace. Track sales stages, create follow-up tasks, view analytics, and export contacts. AI usage is charged separately, so you can start with the inbox and add CRM when you need it. See SatuinChat WhatsApp CRM.

Cekat offers CRM as an additional product that can be combined with Chat and Marketing. This may suit teams that want to manage customers, messages across channels, and marketing activities together. See Cekat pricing.

Start with WhatsApp or manage several channels?

If customers mostly reach you on WhatsApp, SatuinChat lets you start there. Connect your number by scanning a QR code, add your business information, and configure the AI. Admins can monitor chats and take over when needed.

Cekat already offers options for combining WhatsApp, Instagram, email, and other channels. In SatuinChat, omnichannel is still coming soon. The WhatsApp connection is also different: SatuinChat uses a QR-code connection, while Cekat offers the official WhatsApp Business API. If your business requires the official API, factor that into your choice. See Cekat integrations.

What is coming to SatuinChat

SatuinChat also plans to add order handling, payments, and calendar booking. All three are coming soon and are not available to use today.

If you need those features now, choose based on what is already available. If your immediate need is WhatsApp replies and customer follow-ups, you can start with SatuinChat's current features.

Which fits your business?

Choose SatuinChat if WhatsApp is your main channel, you want to set things up yourself, and you prefer per-reply AI pricing with no monthly CRM subscription.

Choose Cekat AI if your team already handles multiple channels, needs the official WhatsApp Business API, or wants to combine Chat, CRM, and Marketing. Automated follow-ups and the chat flow builder are available from the Business tier of its Chat packages. Make sure your chosen package includes the features you need. Compare Cekat packages.

Switching from another service? Prepare your FAQs, catalog, and team procedures for the new setup. Check how to move contacts and CRM data too. Chat history and bot settings may not transfer automatically.

Try three of your own customer conversations

Before choosing, use the same examples when trying a product or requesting a demo:

1. A common question, such as pricing or product information.
2. A question you have not yet covered in your business information.
3. A conversation an admin needs to continue, such as a complaint or a special request.

Check whether the answers fit, whether missing information is clear, and how easily an admin can continue the chat. Then compare costs for your expected conversations and team accounts. Choose the workflow that helps with your everyday work.

Frequently asked questions

Can SatuinChat handle orders and payments yet?

Not yet. Order handling, payments, and calendar booking are coming soon. This comparison covers the WhatsApp AI replies, inbox, admin takeover, and CRM currently available.

Does a one-time CRM payment make all usage free?

No. Rp50,000 once per workspace activates CRM. AI text replies cost Rp150 each; image processing, extra customer service accounts, and other services are charged separately.

Start with the questions you answer every day

Begin with prices, product information, and how to buy. Add those answers to SatuinChat and monitor how the AI responds. When a customer needs more help, an admin can take over.

Try SatuinChat WhatsApp AI — connect WhatsApp and try it with your customers' questions.

Written by the SatuinChat team using product information and Cekat's official website, reviewed on October 1, 2026. Prices and features may change. We have not directly tested the performance of both products.