SatuinChat 
Do you want AI to answer customer questions, or also record orders and calculate shipping? SatuinChat and Komchat AI have different focuses and pricing models. Choose based on the work your team handles most often.
With SatuinChat, you pay Rp150 per AI reply. CRM can be activated for Rp50,000 once per workspace. Komchat AI focuses on helping stores sell products, record orders, and handle shipping. Its website lists Rp500 per closing, with no chat or token fees, alongside a Rp79,000 monthly package. Ask whether both charges apply before choosing a package. See Komchat AI.
SatuinChat and Komchat AI at a glance
| Business need | SatuinChat | Komchat AI |
|---|---|---|
| AI usage pricing | Rp150 per AI reply | Website lists Rp500 per closing, with no chat/token fees |
| Starting payment | Balance top-ups from Rp20,000 | A Rp79,000/month package is also listed on the AI page |
| CRM | Rp50,000 once per workspace | CRM and a team inbox are available in Komchat; ask which package includes them |
| Product information | Products, variants, FAQs, and business articles | Product names, descriptions, stock, variants, and prices |
| No-code setup | Scan a QR code, add business information, and activate AI | Connect WhatsApp, add products, and set the AI's tone |
| Orders and shipping | Order handling and payments coming soon; shipping calculations are outside this comparison | Shipping calculations, order summaries, order receipts, and Komship integration |
| Follow-ups | CRM tasks and follow-ups | Automated buyer and payment follow-ups |
| Channels | WhatsApp; omnichannel coming soon |
Komchat has several products: AI, Lite, and for Brands. Features can differ, so check the relevant package. See Komchat AI and other Komchat products.
From “is it in stock?” to shipping the order
Imagine a customer asking, “Do you have size M? What is the total if you ship to Bandung?” This conversation contains two jobs: explaining the product and completing the order.
In SatuinChat, you can prepare product information for AI answers and monitor the chat in the dashboard. An admin can continue when the customer needs transaction help. If they are not ready to buy, record the next step in CRM.
Komchat AI offers features that carry the workflow into orders and delivery, including shipping calculations and Komship integration. If that is the work you want to delegate today, test it with your usual products and shipping destinations.
Paying for AI replies or completed sales
SatuinChat charges Rp150 each time the AI sends a reply. You can estimate costs from reply volume, whether the conversation involves product questions, customer support, or someone who isn't ready to buy.
For example, 1,000 AI text replies cost Rp150,000. If you activate CRM at the same time, add Rp50,000 once per workspace. That totals Rp200,000 for text replies and CRM activation. Image processing, extra customer service accounts, and other services are charged separately.
Komchat AI lists Rp500 per closing, its term for a completed sale. At 100 closings, that charge would be Rp50,000. However, the website also shows a Rp79,000 monthly package. Ask whether there is a monthly fee on top of closing charges, when an order counts as a closing, and how canceled orders are handled. See Komchat AI pricing.
To compare, use your own message and order volumes. Per-reply and per-closing costs become meaningful once you know how many replies usually lead to a sale.
Manage prospects with a one-time CRM payment
Not every prospect buys immediately. Some need a quote, a discussion, or a follow-up a few days later. SatuinChat CRM helps you record sales stages, create follow-up tasks, view analytics, and export contacts.
For Rp50,000 once per workspace, you can activate SatuinChat CRM. Record each prospect's stage and next task so people who haven't bought yet can still be followed up. AI usage is charged separately. See SatuinChat WhatsApp CRM.
Komchat offers CRM and a team inbox. Its AI page focuses more on order records, sales summaries, and order exports. If you need to track prospects from quotation to purchase, ask which CRM features your package includes. See Komchat and Komchat AI.
For stores that need shipping features
Komchat AI is aimed at sellers of physical products, such as clothing, electronics, skincare, and packaged food. Its features include shipping calculations, courier choices, promotions, payments, follow-ups, and Komship integration. The listed Rp79,000 package includes 2 AI customer service agents with up to 5 products per agent. Compare that limit with your catalog. See Komchat AI features and packages.
If your team spends a lot of time on orders and shipping, these features may help. SatuinChat's focus in this comparison is the WhatsApp AI replies and CRM available today.
Start with the WhatsApp number you already use
You can set up either service yourself. With SatuinChat, scan a QR code, add business information, and monitor AI replies from the dashboard. Komchat AI also offers self-service setup and supports personal and Business WhatsApp accounts. See Komchat AI FAQs.
SatuinChat currently connects WhatsApp through a QR code. Komchat offers the official WhatsApp Business API on its Pro package; for Komchat AI, ask which connection your selected package uses. SatuinChat's omnichannel support is still coming soon.
What is coming to SatuinChat
SatuinChat also plans to add order handling, payments, and calendar booking. All three are coming soon and are not available to use today.
If you need those features now, choose based on what is already available. If your immediate need is WhatsApp replies and customer follow-ups, you can start with SatuinChat's current features.
Which fits your business?
Choose SatuinChat if you want to answer WhatsApp questions using your business information, track customers through CRM, and estimate AI costs from a published per-reply rate.
Choose Komchat AI if you need order records, shipping calculations, payments, and physical-product delivery today. Before choosing a package, ask for the total monthly and closing charges, then compare its product limits with your catalog.
Switching services? Prepare your catalog, product variants, FAQs, and contacts for setup. Check how to move your number and customer data. Chat history and order settings may not transfer automatically.
Try three of your own customer conversations
Before choosing, use the same examples when trying a product or requesting a demo:
- A common question, such as pricing or product information.
- A question you have not yet covered in your business information.
- A conversation an admin needs to continue, such as a complaint or a special request.
Check whether the answers fit, whether missing information is clear, and how easily an admin can continue the chat. Then compare costs for your expected conversations and team accounts. Choose the workflow that helps with your everyday work.
Frequently asked questions
Can SatuinChat handle orders and payments yet?
Not yet. Order handling, payments, and calendar booking are coming soon. This comparison covers the WhatsApp AI replies, inbox, admin takeover, and CRM currently available.
Does a one-time CRM payment make all usage free?
No. Rp50,000 once per workspace activates CRM. AI text replies cost Rp150 each; image processing, extra customer service accounts, and other services are charged separately.
Start answering messages with clear pricing
For businesses starting with customer questions and follow-ups, SatuinChat offers Rp150 per AI reply and CRM activation for Rp50,000 once per workspace.
Try SatuinChat WhatsApp AI — connect WhatsApp, add your business information, and try it with your customers' questions.
Written by the SatuinChat team using product information and Komchat's official website, reviewed on October 1, 2026. Prices and features may change. We have not confirmed whether monthly and closing charges apply together or directly tested both products' performance.
