SatuinChat 
What takes up most of your team's time: answering WhatsApp questions, or handling calls, invoices, and payments too? Your answer helps you choose between SatuinChat and Halo AI.
SatuinChat offers self-service WhatsApp AI setup, Rp150 per reply, and CRM with a one-time activation payment. Halo AI offers AI for chat, calls, and CRM. Its pricing and setup are tailored to your business. See Halo AI.
SatuinChat and Halo AI at a glance
| Business need | SatuinChat | Halo AI |
|---|---|---|
| AI pricing | Rp150 per AI reply, paid from your balance | Monthly or annual subscription; tailored pricing |
| Getting started | Scan a QR code, add business information, and activate AI yourself | Team-assisted setup; typically 5–14 business days |
| CRM | Rp50,000 once per workspace | Sales stages, support tickets, and reports; tailored pricing |
| Information for AI | Products, FAQs, articles, and business information | Documents, websites, FAQs, sales scripts, and products |
| Admin takeover | Available | Available |
| Channels | WhatsApp; omnichannel coming soon | WhatsApp, Instagram, and Shopee, subject to integration access |
| WhatsApp connection | QR-code connection | Official Cloud API; can work alongside the WhatsApp Business app |
| Calls and automated transactions | Focused on WhatsApp replies and CRM | Incoming/outgoing calls, invoices, shipping costs, and payment checks |
See Halo AI products and its support FAQs. When requesting a quote, confirm that it includes the features you need.
A pricing question and a payment workflow are different jobs
Imagine a customer asking, “How much is this package, and what is included?” AI with complete business information can help answer. An admin can continue when the customer has specific needs. That is a workflow you can start with SatuinChat.
If you also want the system to send invoices, check payments, and handle calls, the job gets broader. Halo offers features for those needs. In a demo, use your own customer journey to see which steps an admin would still handle.
Set it up around your customers' questions
Often answering questions about prices, stock, and how to buy? Add that information to SatuinChat, then connect WhatsApp by scanning a QR code. You can monitor AI replies in the dashboard and take over when a customer needs an admin.
You can set it up yourself without waiting for a sales quote. Before activating AI, make sure your business information is complete and WhatsApp is connected.
Halo's team helps with setup, which typically takes 5–14 business days. Timing depends on the systems you need to connect and the workflows you want to build. That support can be useful when you want AI to handle several processes together. See Halo AI FAQs.
Estimate costs from your usage
With SatuinChat, top-ups start at Rp20,000 and each AI reply costs Rp150. For example, 1,000 text replies cost Rp150,000. Image processing and additional services are charged separately.
You can also activate CRM for Rp50,000 once per workspace. Use it to track sales stages, create follow-up tasks, view analytics, and export contacts. One customer service account is included; extra accounts cost Rp100,000 per 30 days. See SatuinChat CRM details.
Halo uses monthly or annual subscriptions. Pricing depends on channels, human agents, AI credits, and the systems you need to connect. To find out which costs less for your team, request a Halo quote for the same needs and compare it with your estimated SatuinChat usage. See Halo pricing information.
When your business needs more than AI chat
Halo offers AI for receiving and making calls. It also offers invoice delivery, shipping calculations, payment checks, appointments, and prospect follow-ups. If these tasks take up a lot of your team's time, ask how they would work for your business. See Halo AI features.
SatuinChat currently focuses on WhatsApp AI replies, an inbox, and CRM. For managing several channels together, omnichannel is still coming soon.
The WhatsApp connection also matters. Halo uses the official Meta WhatsApp Cloud API with coexistence, so the WhatsApp Business app can remain in use. SatuinChat currently connects through a QR code. If the official API is a requirement for your business, Halo offers that option. See Halo integrations.
What is coming to SatuinChat
SatuinChat also plans to add order handling, payments, and calendar booking. All three are coming soon and are not available to use today.
If you need those features now, choose based on what is already available. If your immediate need is WhatsApp replies and customer follow-ups, you can start with SatuinChat's current features.
Choose based on the work you need done
Choose SatuinChat if you want AI to help answer WhatsApp messages, prefer setting it up yourself, and want costs based on reply volume. Add the one-time CRM activation when you need to track prospects and follow-ups.
Choose Halo AI if your team also needs calls, multiple channels, and automated transactions. Ask which features are included, what the usage limits and extra fees are, and what help is available for connecting your systems.
If you're switching services, prepare your FAQs, catalog, and team procedures for setup. Ask how to move contacts, CRM data, and your WhatsApp number. Chat history and existing workflows may not transfer automatically.
Try three of your own customer conversations
Before choosing, use the same examples when trying a product or requesting a demo:
- A common question, such as pricing or product information.
- A question you have not yet covered in your business information.
- A conversation an admin needs to continue, such as a complaint or a special request.
Check whether the answers fit, whether missing information is clear, and how easily an admin can continue the chat. Then compare costs for your expected conversations and team accounts. Choose the workflow that helps with your everyday work.
Frequently asked questions
Can SatuinChat handle orders and payments yet?
Not yet. Order handling, payments, and calendar booking are coming soon. This comparison covers the WhatsApp AI replies, inbox, admin takeover, and CRM currently available.
Does a one-time CRM payment make all usage free?
No. Rp50,000 once per workspace activates CRM. AI text replies cost Rp150 each; image processing, extra customer service accounts, and other services are charged separately.
Start with WhatsApp AI for your business
Answering the same questions every day? Add those answers to SatuinChat and monitor the AI's responses. Admins can focus on customers who need more explanation.
Try SatuinChat WhatsApp AI — Rp150 per AI reply, with top-ups from Rp20,000.
Written by the SatuinChat team using product information and Halo AI's official website, reviewed on October 1, 2026. Prices and features may change. We have not directly tested the performance of both products.
